Onsite Training: Professional Effectiveness

Presented here are courses that enhance your staff’s effectiveness as individual contributors. (Staff performance is the subject of two other curricula that are listed below.) We tailor each class to focus on your organization’s performance issues. We can teach most courses as Action Learning Programs, where your team can work on real problems in real-time while also learning the strategies and tools to solve those problems.

Onsite Training: Professional Effectiveness
all can be taught at your offices, some also on the Web
Sampling of Related Knowledge Center Content

Listening: Are You Listening?

How good are you at listening? You can find that out by taking our short, score-yourself quiz.

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Beating Baby Bunnies

I walked into the client’s customer service department and saw stuffed Easter Bunnies sitting on every single person’s desk. Asked what that was about, the client services manager explained that they were going through a hard patch.

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