FAQ: Frequently Asked Questions

Here are the top 10 FAQ’s. More info is a phone call or email away. Researching us costs nothing; not doing that could cost you missed opportunity and money.

What are your credentials? And who are your clients?

We’ve been doing ground-breaking tech projects worldwide for 25+ years. Our courses are based on our extensive real-world experience and incorporate the industry best-practices. We’re well-regarded by our Fortune 100-500 clientele.

What sets you apart from your competitors?

  • 500+ specialty courses, many available only from us.
  • Best-in-Class Subject Matter Expert instructors.
  • Custom course content focused on whatever’s driving your need for the training.

Are your classes public, client-site, on the Web, or online?

All courses are taught at your offices, on your schedule! Some are also available as WebLive™ (instructor-led, LIVE Web-based) classes.

You say you offer Best-in-Class instructors. What does that mean?

Highly qualified, practicing SMEs (with advanced degrees, publications, patents, awards, honors, 25+ year experience) with the passion and skill to teach, and who rate excellent in class after class.

So can we talk to our actual instructor before we commit?

Of course! Our instructors are impressive; we want you to talk to them.

What’s unique about your course scheduling process?

Our approach is consultative, focused on solving your problem*. You begin by discussing your needs with the actual SME who will prepare, tailor, and teach your class. (Having a single POC — who is also an SME —  throughout yields a far better class.) Following that, we will submit a detailed course outline for your feedback. We will iterate this outline back-and-forth till you say it’s final. (All this at no cost or obligation.) The final outline will form the blueprints for the custom course to be taught at your offices on the date chosen by you. [ *We’ve worked with sensitive issues for 25+ years, so your info is safe with us; NDA’s are available.]

So Custom Courses are your specialty. Are they pricey? How will we benefit from a custom class?

Custom training, for the cost of off-the-shelf classes, is central to what we do. A custom class will get you a lot closer to fulfilling your training objectives because it’s purpose-built around your team’s educational and work background, technical environment, project goals, scheduling and logistical constraints, and other concerns you may have.

Given your custom courses and top-tier instructors, are your classes more expensive?

No! We leverage technology to deliver top-tier classes for 10-15% below market price.

Do you offer public classes we can send one or two folks to?

There are few, if any, public classes on the specialty topics we teach. But our flex pricing makes our high-impact classes affordable to teams of all sizes, big or small. Client-site classes are more cost-effective*, deliver more targeted content in fewer days, eliminate the travel down-time, and allow you to discuss your issues in private without third parties present. Some courses can be taught WebLive™, avoiding instructor travel, too. [*Typically, for the cost of sending 3 persons to a public class, if one existed, you can train 7+ persons in-house.]

Are you a safe choice; will we be happy with your training?

We’ve got a 25+ year record of successful executions, including many large international project. Nearly all classes rate good-to-excellent, all clients would recommend us to others (see Testimonials), and a good 75% of our business is from long-term customers or their referrals. You will receive awesome service, too. Since most of our revenue is from repeat business, great service is not just something we aspire to, it’s critical to our success. So odds are you will love your class and keep coming back for more year after year!