Conflict Resolution for Project Managers

Onsite Training: Leadership, Management
  • Course:Conflict Resolution for Project Managers
  • Course ID:CONFRES Duration:1 day Where: Your Office (7+ Persons)
  • Available as a private, customized course for your group at your offices or ours and in some cases as a WebLive(TM) class.

  • Download Course Description (PDF)

Course Outline

  • Recognizing and Understanding Conflict
    • Project Management Overview
    • The Problem
    • Levels of Conflict
    • Differences
    • Improvement
  • Project Costs Associated with Conflict
    • Wasted Time
    • Decision Making
    • Loss of Skilled Resources
    • Reorganization
    • Sabotage/Theft
    • Low Morale
    • Lost Time
    • Health Costs
    • Resolving Project Conflict
      • What Not to Do
      • Agree to a Conversation
      • Establish the Context
      • Converse
      • Reach an Agreement
    • Communicating Realistic Expectations of Resolution
      • When It Works
      • When It Doesn’t Work
    • When Internal Interventions Fail: Third Party Mediation
      • Dynamics of Interpersonal Conflict
      • Retaliatory Cycle
Course Overview

Course in a Nutshell

Many a project, otherwise well executed, has been brought down by conflict. In this participative workshop, you will learn how to proactively identify and resolve conflicts that impact project execution.
You will learn how to recognize conflicts that could undermine your project success, understand the costs associated with project conflict, and practice conflict resolution as a project management tool. You will also learn when to enlist the support of third-party mediators. Using lecture, group discussions, and role-play, you will learn how to apply the techniques taught to the execution of real-world projects. You will go away with a tool kit for tackling conflicts that you can put to work as soon as you return to your job.


Customize It!

If you are faced with a particular project, we can simulate its workings right in the class.


Learn How To

  • Identify and understand conflict
  • Assess the project costs associated with conflict
  • Resolve a conflict
  • Communicate realistic expectations of resolution
  • Identify when third party mediation is necessary
Audience / Prerequisites

Aimed At

Project Managers responsible for the scope, budgets, and schedules of projects. While there are no formal prerequisites, prior basic experience with project management will be helpful. If you have not been involved with project management, our two-day project management course provides a good introduction.