Office Communications: E-mail, Voice-mail, Video-Mail, Skype, Twitter

Courses on Business Communications: General and Technical
  • Course:Office Communications: E-mail, Voice-mail, Video-Mail, Skype, Twitter
  • Course ID:ECOM Duration:1 day Where: Your Office (7+ Persons)
  • Available as a private, customized course for your group at your offices or ours and in some cases as a WebLive(TM) class.

  • Download Course Description (PDF)

Course Outline

  • Openers
    • Discussion: What are the challenges of e-communications
    • Case study:  What was the intent and impact of this email? How could both the sender and receiver have used email more effectively?
  • Email Productivity
    • Discussion – basics:  Security issues, urban legends/hoaxes, email forwarding decisions
    • Exercise:  Emailing self-assessment
    • Activity:  When to email, when to call, and when to meet face-to-face
    • Discussion on sending email:  Purpose identification, email design, use of lists, cc and bcc, subject line, and attachments.
    • Discussion on receiving email:  Differentiating between urgent-and-important and urgent-and-unimportant
    • Short lecture:  Email tools for organization and time saving; when to delete, forward, file, act
  • Voice-mail Productivity
    • Discussion:  Leaving voicemails that get action
  • Other Business Communication Tools
    • Skype, Facetime, and other voice/video communications tools
    • Video emails
    • Twitter/Todaysmeet and other chats
  • Close Out
    • Teaching others to use e-communication tools more efficiently
    • Wrap-up and Q & A
Course Overview

Course in a Nutshell

Do you find yourself scanning your email, hurriedly deleting the unimportant and barely attending to the important? Do you find that others do not respond to your emails with full information or as quickly as you expect? And do you sometimes misread, or do others misread your tone or intent?
In this intensive, one-day workshop, we will learn the optimum ways to use email, voice/video mail, Skype, Twitter, and other modern business communication tools to help you avoid misunderstandings, achieve desired results, save time, and enhance your productivity.


Customize It!

Customize this course at no additional cost to your organization’s own business communications environment and requirements.


Learn How To

  • Recognize the special challenges posed by email, voice mail, and other modern business communication tools
  • Use email and voice mail appropriately and productively
  • Determine the essentials of effective electronic communications
  • Save time when sending and receiving emails and voice mails
  • Differentiate between urgent/important and urgent/unimportant
  • Avoid “reply-all” chaos
  • Leave voicemails that get results
  • Send audio and visual emails when conveying passion
  • Train others to email and voice mail you more efficiently
  • Use tools such as Skype and Twitter
Audience / Prerequisites

Aimed At

Anyone who wishes to tame the Inbox and communicate effectively using the modern office communications tools.