SID Overview
The Solution Frameworks and SID The objectives of the Solution Frameworks How SID can help achieve these objectives Description of the Information Framework Issues addressed by SID SID description Business view System view Information Model vs. Data Model Benefits Who can use SID? Documentation structure Relationships between these Frameworks SID to eTOM mapping Primary and…
Internal Consulting & Customer Service
Communication in a Consulting Role Recognizing the primary inhibitor to successful communication and influence Exploring typical barriers to communication Dissecting and overcoming barriers Consulting and Customer Service as a Five-Step Process Exploring the role of internal or external consultant Five points to the consulting star Developing positive ongoing client relationships and long lasting rapport Customer…
Everything over IP (EoIP)
Day 1: IP Concepts & IPv4 Protocol Packet Networking Concepts Circuits, Packets and Cells Multiplexing & Addressing TDM and Time Slots TDM and Frequencies Stat Muxing & Addresses: Virtual Connection Identifiers (VCIs), Classful and Classless IP Addressing Error Handling Discard Retransmission Forward Error Correction (FEC) Routing & Forwarding Packets, Flows and Sessions Broadband vs Narrowband…
Selling: The Art, Science & the Psychology
Introduction to Course and Sales Welcome and Introductions Course Objectives and Road Map Discussion: What is Sales Introduction to Sales The Seller and the Buyer The Changing Scope of Selling: Global Economy and the Internet The Science of Sales: The Seven Strategies of Selling Prospecting First Contact Qualification Presentation Resolving Objections Closing Wrap-Up and Follow-Up…
Economics for Telecom Engineers
Day 1: Basics, P&L, and Balance Sheet Introduction The Engineer’s Financial Role What Are the Cost Elements of a Network Cost versus Revenue versus Income Fiscal Understanding What is a Balance Sheet? Example: Reviewing a Balance Sheet Objectives of an Economic Analysis/Engineering Economic Study The Engineering Economic Study Processes What Engineering Economic Studies Are…
Security, Privacy & Info. Integrity for Managers & Policy Makers
Introduction: Network Security Philosophy The Ideal Security System Planning for Internet Security Organizational Security Policy Hacker Profiles and Motives Social Engineering and Reverse Social Engineering The Financial Impact of Network Security The Carrier and Service Provider Security Report Card System Security Concepts Encryption/Cryptography Key Management Systems Authentication and Authorization Digital Certificates and Digital Signatures Policy-Based…
Unleashing Engineering Creativity – Comprehensive
Day 1: Introductory Concepts and Creativity Enhancement Techniques Introduction and Course Overview. Defining creativity. Creativity Stages. Taylor’s hierarchy of creativity. Creativity obstacles, including fear of the unknown, fear of failure, reluctance to exert influence, frustration avoidance, resource myopia, participation reluctance, overcertainty, and structured thinking patterns.Why we lose most of our creativity before we finish…
VSAT Design, Installation, Program Management
Managing a Satellite Project Project Schedule Customer questionnaire Site survey Design Ordering process In-factory test Transportation Resources Delays Practical Vendor Selection Modems LNA’s HPA Antennas Satellite bandwidth Installation Site survey Tools Cables Connectors Pointing the VSAT Steerable antennas Look angles Satellite time Wrap-up: System View Putting it all together Where things can go wrong …
Unleashing Engineering Creativity
Day 1: Introductory Concepts and Creativity Enhancement Techniques Introduction and Course Overview. Defining creativity. Creativity Stages. Taylor’s hierarchy of creativity. Creativity obstacles, including fear of the unknown, fear of failure, reluctance to exert influence, frustration avoidance, resource myopia, participation reluctance, over-certainty, and structured thinking patterns. Brainstorming and Painstorming. Brainstorming approaches. Brainstorming rules. Identifying…
Mobile IP
Basics of Mobile Communications Mobility overview Operation of a 2G network Operation of a 2.5G network Operation of a 3G network Routing areas Measuring throughput Contention and contention mitigation Impacts on the mobility environment to quality of experience/quality of service Basic Principles of Mobile IP Role of the SGSN/GGSN Role of the PDSN Role of…