911 for IP Professionals

Courses for 911 Professionals
  • Course:911 for IP Professionals
  • Course ID:911-IP Duration:2-3 days Where: Your Office (7+ Persons)
  • Available as a private, customized course for your group at your offices or ours and in some cases as a WebLive(TM) class.

  • Download Course Description (PDF)

Course Outline

  • Introduction:  Why 911 Matters
  • 911 Internals
    • Traditional Calls
    • Cellular/Wireless Calls
    • VoIP Calls
      • NENA I-1
      • NENA I-2
      • NENA I-3
    • Location Issues
      • Call Routing
      • MSAG Records
      • PSAP Geographic Alignment
      • Services and Dispatch
      • Geographic Location
    • ANI and ALI
      • Billing Address
      • Service Address
      • Server Location
  • VoIP and 9-1-1
    • Generic Call Model
      • Call Set-Up
      • Information Transfer
      • Call Tear-Down
    • Dial Templates and Digit Analysis
      • 9-1-1
      • 9-9-1-1
    • H.323
    • Session Initiation Protocol
    • Proprietary Protocols and 911
      • Cisco
      • Alcatel
      • Avaya
      • Nortel
      • Shoretel
    • VoIP Services by Service Providers
      • VoIP SP
      • ISP
      • Carrier
      • Cable Company
  • Implementing a Safe, Secure 9-1-1 System
    • Policy
    • Liability, Legal and Regulatory
    • Implementation
    • Documentation/Awareness
  • Conclusion
Course Overview

Course in a Nutshell

The ability to place a call for emergency services using the 911 emergency service number from within corporate and agency facilities and to have that call reach the appropriate Public Safety Answering Point (PSAP) that dispatches police, fire and ambulance for that location is a critical part of any safety plan for any agency or organization and, in many states and jurisdictions, it is also the law. This course focuses on the protocols and procedures to properly integrate 911 call handling into organizational IP networks using VoIP as the predominant method of placing telephone calls. This course will present appropriate technical material in such a way as to allow you to fully understand and easily apply the concepts and techniques taught in this course.


Customize It!

We can adapt this course to your group’s background and work requirements at little to no added cost. Let us know how we can tailor this course to your specific needs.

Audience / Prerequisites

Aimed At

Those responsible for designing, specifying, purchasing, installing, and supporting IP networks as well as corporate and agency security, safety, and risk management personnel.



You should have a basic understanding of IP networks, their protocols, and operation.