Workplace Violence: Prevention & Response
- Violence in the Workplace
- Introduction and violence video
- Facts and statistics about workplace violence and related issues
- Defining Workplace Violence
- Levels of violence
- Workplace violence spectrum
- Are these behaviors threatening situations
- Identifying Potentially Violent Employees without Discriminating
- Profile of the potentially violent employee
- Motivations for violence
- Behaviors and what they may mean
- Company Culture and Policy
- Policy
- Reporting procedures
- Management responsibility
- Culture and its impact on potentially threatening situations
- Workplace Violence Prevention and Plans
- Early warning signs
- Handling issues before they are issues
- Handling conflict proactively
- Keeping external elements outside the front doors
- What can prevent a violent outcome? Early coaching
- Handling Potentially Violent and Threatening Situations
- Identifying problems and responses during crises
- Flowchart for handling imminent danger
- Four rules to follow to create safety for all
- Heroes must live first: Here’s how!
- Dealing with Aggressive or Threatening Behavior
- Effective and amicable disciplinary actions, terminations and other decisions
- Diffusing dangerous situations
- Close Out
- Wrap-up and Q & A
- Action Plan
