- Introduction
- Limitations of traditional telephony
- VoIP vs. traditional telephony: Advantages and disadvantages
- History
- Commercial Markets and Applications: Why Is VoIP Being Adopted So Readily?
- Business applications
- Distributed sites
- Remote/home workers
- The Big Picture: VoIP Systems Architecture
- Deployment models for VoIP in an enterprise
- Vendors and the basics of their offerings
- Basics of TCP
- VoIP Protocols
- VoIP Compression Methods
- VoIP and QoS
- Network Delay considerations
- VoIP Devices and Systems
- Gateways
- Media servers
- Application servers
- Registrars
- Proxy servers
- VoIP Provider/Carrier Considerations and Planning
- System Planning and Design
- Design
- Wide area networking considerations
- Migration strategies
- VoIP Implementation: Management Best Practices
- Disaster Recovery
- Security Issues
- Troubleshooting in a VoIP Environment
- Wrap-up: System View
- Putting it all together
- End-to-end performance
- Future of VoIP communications
- (Optional) Action Learning Workshop (third day)
- Develop a high-level design
- Use appropriate tools (Internet connection required) to size network requirements
- Build endpoint requirements plan
- Data network impact considered
- Select deployment model and procurement requirements
