VoIP for 911 Personnel

New Admin

10 years ago

Four Public Safety Views of VoIP
- Dark Side: VoIP Calls from the Public
- Bright Side: VoIP in Government Networks
- Funding: Changing Views of 911 Funding
- Regulation: Federal, State and Local
Dark Side: VoIP Calls from the Public
- VoIP Overview
  - Caller Types: Fixed, Nomadic, Mobile/802.x, Hybrid Cellular/802.x, ALI/ANI/Location Issues
  - Transmission of Human Speech
  - Packet Voice vs Conventional Voice
- 9-1-1 Call Processing
  - Conventional Calls
  - Cellular Calls
  - VoIP Calls: NENA I1, NENA I2, NENA I3
- VoIP Problems/Issues
  - Lack of Hand-offs
  - VoIP is not Traditional Telephony, Just Cheaper
  - Inconsistent Call Routing
  - Missing or Inaccurate ANI/ALI
  - Voice Quality Ranges Substantially
  - Misinterpretation of Whispers, Soft Sounds and Background Noise
  - Non-transmission of Whispers, Soft Sounds and Background Noise
  - Misinterpretation of Non-Human Sounds
  - Quality Degradation during Heavy Call Volumes
  - Evidentiary Issues Related to Recordings of VoIP Calls
  - Power Failure and Battery-Backup option, Does Not Work during Power Outages
  - Use of Mobile Wireless VoIP and Location Issues
  - Fraudulent and Misleading Use of VoIP – Bombing and SWATing
  - Lack of Clarity in VoIP Standards
  - Training on IP, VoIP and Related Technologies
  - PSAP Best Practices
  - MSAG and Location Issues
  - Jurisdictional Issues
Bright Side: VoIP in Government Networks
- Enhance Communication with the Public
- Provide a Wider Range of Services for the Same or a Smaller Budget
- Enhance Communication, Collaboration and Productivity Internally and with other Agencies
- Add Text, Video and Audio to Supplement Voice
- Inform a Wider Range of Persons with More Information More Quickly
Funding: Changing Views of 911 Funding
- PSAP Funding Models
  - Shrinking Wireline
  - Cellular/Wireless Fees
  - VoIP Fees
- VoIP Collections/Remittance Status
- VoIP Remittance Regulations
- Federal and State Funding
Regulation: Federal, State and Local
- Federal: Federal Law, Federal Orders, Court Orders
- State: State Law, State AG and Other Actions, PUC/PSC Orders, Court Orders
- Local: County, Municipal
Other Issues
- National Funding
- PSAP Consolidation
- IP-enabled PSAPs
Conclusion