Unified Communications in Public Safety

Introduction: Multiple Views of Unified Communications

• Microsoft View
• Cisco View
• IBM View
• Nortel, Avaya and Alcatel-Lucent View
• Service Provider View
• UC vs Unified Messaging

 

Web 1.0 to Web 2.0

• The O’Reilly Factor
• Shifting Paradigms

 

Multimedia, Internet, Communications, Entertainment (MICE)

• MICE Overview
• Life beyond the Triple Play
• Infrastructure, QoS, and QoE
• Service Ubiquity
  • Broadband Wireless
  • Standards
  • Platforms and Mobility
  • Role of IMS

 

Unified Communications Architectures in Depth

• Microsoft
  • Solution Integration
    • Network Infrastructure
    • Security
    • Mobility
    • Network Management
  • Third-party Applications
• Cisco
  • Solution Integration
    • Network Infrastructure
    • Security
    • Mobility
    • Network Management
  • Third-party Applications
• Avaya
  • Solution Integration
    • Network Infrastructure
    • Security
    • Mobility
    • Network Management
  • Third-party Applications
• ShoreTel
  • Solution Integration
    • Network Infrastructure
    • Security
    • Mobility
    • Network Management
  • Third-party Applications
• Networx Universal UC Services
  • AT&T
    • UC Service Descriptions
    • Availability
    • QoS/QoE
    • Security
    • Service Level Agreements
  • Qwest
    • UC Service Descriptions
    • Availability
    • QoS/QoE
    • Security
    • Service Level Agreements
  • Verizon
    • UC Service Descriptions
    • Availability
    • QoS/QoE
    • Security
    • Service Level Agreements

 

Inside UC Part 1: Sessions

• Session Initiation Protocol (SIP)
  • SIP Protocol
  • SIP Call Flows
  • SIP Testing
  • SIP Security
• SIP SIMPLE
• Session Description Protocol (SDP)
  • SDP Format
  • SDP: Data Sessions
  • SDP: Voice Sessions/VoIP
  • SDP: Video Sessions
• RSVP
  • Call Admission Control
  • Quality of Service (QoS)
  • Quality of Experience (QoE)
• Location Tracking
  • Presence Applications/SIP Presence Engine (SPE)
  • User Location
    • Wireless
    • Wireline
  • Cisco Emergency Responder
• Session Border Controller (SBC)

Individual Lab Exercise and Group Debrief: SIP, SDP and RSVP Internals and Testing

 

Inside UC Part 2: Data

• HTTP/sHTTP
• HTML/XML
• FTP/TFTP

 

Inside UC Part 3: Voice

• SIP Voice
• SCCP/Cisco Skinny
• H.323
• MGCP

 

Inside UC Part 4: Video

• Videoconferencing Rooms
• Unified IP Phones
• Unified Video Advantage
• Multipoint/Multimedia Control Unit
• H.320 / H.323
• SCCP
• SIP

 

Inside UC Part 5: Rich Media Conferencing

• Integration
  • SMTP
  • Jabber
  • Outlook
• Web Conferencing
• TelePresence

 

Inside UC Part 6: Security

• Privacy and Security
• Certificates and Certificate Authorities
• Encryption
• Key Management, PKI, pKI
• SIP Proxy/Secure Authentication
• HTTP Digest Authentication
• Secure Real Time Protocol
• Cisco Remote Party ID (RPID)

 

Pulling it All Together

• UC and MICE

Individual Discovery Lab Exercise and Group Debrief: Unified Communications
Conclusion