Step up to Supervision!
- Introduction to Supervision
- Exercise: Fears and expectations
- Introductions exercise: What is a supervisor’s responsibility for setting a social context at work?
- Leadership in a Supervisory Role
- Video: Leadership Is
- Characteristics of a leader
- Creating a leadership model
- Generating a Culture of Success
- Setting employee expectations
- Developing learning plans for all types of employees
- Engaging your staff
- Preparing for that first staff meeting; using it to set your course
- Performance Management System
- Giving and receiving feedback
- Delegating and empowering
- Coaching as a process
- Motivating all types of employees
- Maintaining a respectful workplace
- Evaluating Performance
- Giving objective performance-based appraisals
- Partnering with employees on personal/career growth
- Counseling and disciplining when necessary
- Wrap Up
- Bringing a personal leadership model to life
- Creating an action plan for success
