- Course Intro: Lecture
- Overview
- ClearSight Analyzer
- Logistics and Labs
- SIP Overview: Lecture
- SIP Servers
- Proxy Servers
- Redirect Servers
- Location and Directory Servers
- Registration
- Locating SIP Servers
- SIP Messages and Procedures
- Message Structure
- Requests and Responses
- Addressing
- Completion/Error Codes
- Basic Call Flows and Service Examples
- Media Streams/Packets in SIP Sessions
- RTP/RTCP
- Media Coding
- Session Description Protocol (SDP)
- SIP Workshop Lab
- Call Set-Up
- Media Streams/Packets
- RTP/RTCP
- Media Coding
- Content Monitoring
- Call Tear-Down
- SIP-T Overview: Lecture
- Telephony Trunking Overview
- TDM vs Packet Voice
- SIP-T Messages and Procedures
- Message Structure
- Requests and Responses
- Addressing
- Completion/Error Codes
- Basic Call Flows and Service Examples
- Media Streams/Packets
- Error Conditions
- Skinny Workshop Lab
- Call Set-Up
- Media Streams/Packets
- RTP/RTCP
- Media Coding
- Content Monitoring
- Call Tear-Down
- Top 5 VoIP Problems LABs
- Phone Connectivity: Lab
- Analyze and Troubleshoot Call Traces of Phone Connectivity Problems in a SIP Environment.
- LAB Debrief: Group Discussion
- Call Connection Lab
- Detect Call Connection Problems and Suggest Solutions from SIP Call Traces in a Small Enterprise or Carrier IP Telephony Example
- LAB Debrief: Group Discussion
- Call Echo Lab
- Determine Source of Echo, Troubleshoot Echo Cancellation Issues and Consider the Contribution of Electrical vs Acoustic Echo to Call Degradation
- LAB Debrief: Group Discussion
- Broken Speech/Dropped Calls
- Perform Root Cause Analysis on SIP Call Traces for Two of the Most Pervasive Problems in VoIP
- LAB Debrief: Group Discussion
- Voice Quality/QoS/QoE Lab
- View and Dissect Quality of Service (QoS) and Quality of [User] Experience (QoE) Issues on SIP Call Traces, Understand Differences in MOS and R-Values and Calculations Relative to Different Call Types, and Listen to Media Samples of Impairments
- LAB Debrief: Group Discussion
- Course Recap, Q/A, and Evaluations
