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Root Cause Analysis of Systems Failure in Depth

  • Day 1:   Identifying Potential Failure Causes
    • Systems failure analysis philosophy
    • The four-step problem solving approach
    • Systems and component failure analyses
    • The inherent value of failed hardware
    • Continuous improvement concepts
    • Nonconformance data bases and Pareto analysis
    • The value of a priori failure cause identification
    • Brainstorming, mind-mapping, and Ishikawa diagrams
    • Fault tree analysis history, applications, and capabilities
    • Relationships between logic operators and events
    • Fault tree gate usage and interpretation
    • Using inhibit functions to model probability distributions
    • Navigating from the failure site
    • Quantifying top undesired events
    • Failure rate sources
    • Using fault trees to identify redundancy-defeating failure modes
    • Case study
  • Day 2:  Evaluating Potential Failure Causes
    • Using Failure Mode Assessment and Assignment (FMA&A) matrices
    • “What’s Different” analysis
    • Using test and inspection data, material certifications, and SPC data
    • Using flow charts for product performance and process evaluations
    • Interviewing techniques for field personnel
    • Customer/supplier interface issues
    • Engineering design and tolerance analysis
    • Failed hardware analysis
    • Evaluating failed hardware conformance
    • Quality Assurance compliance assessment tools
    • Basic metallurgical and electronic component evaluations
    • Component failure analysis technologies, including optical microscopy, NDT methods, SEM, Composition Analysis, FTIR, EDAX, X-ray, N-ray, SIMS, Auger and FEA
    • Crack appearance in different loading geometries, including axial, Bending, Torsion, Direct shear, and Contact loading
    • Classical microscale features, including ductile dimples, cleavage, intergranular irregularities, striations, and polymeric fractography
    • Commercial failure analysis laboratories
    • Evaluating leaks
    • Testing to confirm failure causes
    • Case study
  • Day 3:  Design of Experiments and Systems Failure Analysis
    • Basic experimental design concepts
    • Deterministic versus statistical thinking
    • Hypothesis testing
    • The normal distribution and other basic statistical concepts
    • Analysis of variance
    • Z-tests, t-tests, and f-tests
    • Identifying potentially critical design and process parameters
    • Identifying test objectives
    • Test readiness reviews
    • Inducing failures to confirm causes
    • Introduction to Taguchi philosophies and Taguchi design of experiment technologies
    • Designing a Taguchi experiment
    • Selecting test parameters
    • Two and three level orthogonal arrays
    • Selecting output parameters and data collection approaches
    • Defining test specimen configurations
    • Strategies for minimizing test risk
    • ANOVA applied to Taguchi experiments
    • Multiple level experiments
    • Case study
  • Day 4:  Corrective Action, Formalizing the Approach, and Course Wrap-up
    • Corrective action alternatives, including design modifications, process modifications, requirements relaxation, screening, and other corrective actions
    • Statistical Process Control as a corrective action
    • Corrective action order of precedence
    • Corrective action implementation
    • Corrective action scope, including work in process, inventoried material, suppliers, and delivered equipment
    • Evaluating corrective action efficacy
    • Implementing corrective actions to address other hypothesized failure causes
    • Using the FMA&A matrix for corrective action identification and tracking
    • Preventing future failures
    • A suggested failure analysis procedure
    • Creating a product-oriented Lessons Learned document
    • Recap, Q/A, and evaluations

 

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