Relationship & Conflict Management
- Dissecting Conflict
- Is conflict truly harmful?
- Bubbling issues to the surface
- Factors that influence conflict
- Levels of conflict: Proactive, adaptive, reactive
- Negotiation as a Resolve for Conflict
- Discussion: Relationship building
- Self-assessment: MBTI or other work style inventory, group work
- Setting the stage: Why is this critical?
- Definition of goals and issues
- Negotiation of recommendations: Inventory, game
- Follow through: Why we usually leave it out!
- Reflection: How Could I Have Handled It Differently?
- Dissecting historical approaches to conflict
- Applying current learning to alter natural tendencies
- Working through conflict to build a harmonious, long-term relationship
- Wrap Up
- Q & A
- Action planning and accountability
