Day 1
Introductory Concepts
- Instructor and student introductions
- Quality definitions
- Defining customer requirements and expectations
- Internal and external customers
- Typical quality challenges
- Class exercises
Continuous Improvement Concepts
- Documenting nonconformances
- Measuring quality
- Quality measurement systems
- Quality data collection and databases
- Pareto analysis
- Acting on Pareto analysis findings
- Class exercises
Day 2
Statistical Considerations
- The normal curve
- Means and standard deviations
- Probabilities of failure
- Process capabilities
- Statistical process control
- Statistical process control implementation strategies
- Class exercises
Test and Inspection Improvement Opportunities
- Designating inspection points
- Basic metrology and calibration concepts
- Inspector motivations
- Inspection limitations
- Product reliability, pass/fail criteria, and the operating characteristic curve
- Redundant inspection pitfalls
- Inspection elimination approaches
- Inspection risk and risk reduction strategies
- Class exercises
Day 3
Supplier Improvement Opportunities
- Establishing sensible flowdown requirements
- Working with suppliers to improve quality
- Certified supplier programs
- Return to supplier issues
- Supplier rating systems
- Replacing recalcitrant suppliers
- Risks and risk reduction strategies
- Class exercises
Employee Involvement and Empowerment
- Tapping your greatest resource
- Overcoming employee reluctance
- Creating a team environment
- Focus teams
- Suggestion programs
- Class exercises
Course Conclusion
- Wrap-up.
- A suggested quality management improvement roadmap.
- Course critique.