Professionalism
- Introduction
- Introduction: Respect and Professionalism
- Introductory exercise: Handwriting exercise
- Case Study: Is this Professional behavior?
- Defining Professionalism
- Group Work: Positive and negative behaviors
- Definition
- Three tiers of an organization to sustain professionalism
- When All Else Fails: Building an Image of Integrity and Trust
- Group Work: What is integrity?
- Case Study: What went wrong?
- Professional Image
- The First impression
- Dress when there is no dress code
- What is business casual?
- Getting others to see the value you bring
- Professional Behaviors That Make a Statement
- Team player (collaborator or contributor)
- Group work: Teams at play
- Handling disagreements appropriately
- Role play: Feedback
- Listening inventory
- Group work: True listening
- Communicating authentically
- Written Communication
- Emails that demonstrate professionalism
- The difference between texts, email, Twitter, and Facebook
- Group work: What’s wrong with this communication
- Acronyms
- Generational Differences
- The impact of our age on our beliefs and opinions
- Values, talents, and derailers by generation
- Group work: Working successfully with others
- Course Wrap up
- Recap
- Action planning for professional success
