Office Communications: E-mail, Voice-mail, Video-Mail, Skype, Twitter
- Openers
- Discussion: What are the challenges of e-communications
- Case study: What was the intent and impact of this email? How could both the sender and receiver have used email more effectively?
- Email Productivity
- Discussion – basics: Security issues, urban legends/hoaxes, email forwarding decisions
- Exercise: Emailing self-assessment
- Activity: When to email, when to call, and when to meet face-to-face
- Discussion on sending email: Purpose identification, email design, use of lists, cc and bcc, subject line, and attachments.
- Discussion on receiving email: Differentiating between urgent-and-important and urgent-and-unimportant
- Short lecture: Email tools for organization and time saving; when to delete, forward, file, act
- Voice-mail Productivity
- Discussion: Leaving voicemails that get action
- Other Business Communication Tools
- Skype, Facetime, and other voice/video communications tools
- Video emails
- Twitter/Todaysmeet and other chats
- Close Out
- Teaching others to use e-communication tools more efficiently
- Wrap-up and Q & A
