Part I: Defining the Impact of Change
- Sources of project success
- Human factors at work
- Impact of organizational change in IT projects
- Why IT projects provoke such a reaction
- Resistance to change
- Why employees resist change
- Why managers resist change
- Causes of poor organizational change management
- What happens when resistance to change is not managed well
- How not to manage resistance to change
Part II: Managing Organizational Change
- What is organizational change management?
- Creating a framework for change
- Organizational change toolkit
- The organizational change plan: Strategy
- The organizational change plan: Tactical approach
- Managing organizational change as a project
- Conducting a readiness assessment
- Implementing the organizational change plan
- Building acceptance of change
- Post-implementation steps
- Wrap-up discussion