HR Performance Metrics: Think Strategically, Build Alliances!
- Introduction to Measurement and Metrics
- The Four Components of Metrics That Create Accountability
- Linking Metrics to Clients’ Business Plan
- Employee and labor relations metrics: What to measure and how to use the results
- EEO and diversity metrics: Don’t just measure complaints or activities but how your involvement is improving performance
- Workforce retention (an area for all HR professionals)
- Recruiting talent (it’s so much more than numbers of applicants)
- Benefit plans (developing metrics when costs are rising)
- Compensation: Metrics for market competitiveness, internal equity and performance recognition
- Training: Metrics that demonstrate how it improves participant and organizational performance
- Information systems and documentation: Measuring intrinsic value
- Benchmarking and Other Methods to Determine Realistic Targets
- Covering the Bases
- Organizational metrics
- Process metrics
- Individual level metrics
- Process vs. outcome metrics
- The Human Performance Improvement Model and Ensuring Metrics Create One Plan and One Voice for Clients
- Consulting and Partnering as a Process
- Creating a Plan for Communicating Metrics and Setting Accountability That Creates Trusted Allies
- Putting It All Together: Metrics, HPI and Creating an HR Business Plan
- Course Wrap Up
