Frameworx: eTOM, SID, TAM
- Introduction to the Solution Framework
- Identify why a solution framework is important for your company
- Learn where this framework fits
- Identify the different areas of the framework
- Understand the four domains used in this framework
- Lifecycle and Methodology used in Frameworx
- Definition of Knowledge Base
- Definition of working domains
- Learn why TNA is important
- How to use contracts in lifecycle management
- Understanding Use Cases
- SANRR Methodology
- Deep Dive into Business Process Framework
- Understand what eTOM is and what it is not
- Learn the end-to-end process definitions
- Learn the functional groups of the eTOM
- Work in teams to “peel the onion” and understand the lower levels
- Understanding Processes and Process Flows
- Using a case study, identify appropriate processes
- How do processes relate to each other
- What are appropriate inputs and outputs from processes
- Identify interactions between processes
- The importance of sequencing
- Build a swim-lane
- Learning about the Information Framework
- What is the SID?
- How does your company use information modeling?
- Relationship between the SID and eTOM
- Using the SID and eTOM to develop business contracts
- The Application Framework
- Learn about the business and operations applications used in today’s carrier network
- How is the TAM used with the solution framework
- Identify applications used within your own business
- Alignment with other Methods
- eTOM and Frameworx
- eTOM and SID
- eTOM and TAM
- eTOM and ITIL
- eTOM and RosettaNet
- eTOM and Six Sigma
- eTOM and TMN
- From Theory to Practice
- Who in your business should know how to use the solution framework?
- How to get management to understand the value
- Using RACI to understand responsibility
- Review a case study by another carrier
- Work through an in-class Case using the SANRR Methodology
- Identify Business problem(s)
- What are the processes that need to be addressed?
- Are there gaps or duplicate processes?
- Write a business contract
- Indentify high level solution(s)
- Wrap-up
- Course Recap and Q/A
- Evaluations
