Frameworx & eTOM Overview

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11 years ago

Introduction to Tele Management Forum
- What is the TM Forum?
- History
- How can it benefit you?
- Relationships with other industry groups and standardization organizations
TM Forum Frameworx
- Objectives of the Frameworx program
- What Frameworx brings to the industry
- What Frameworx brings to you
- Introduction to the four Frameworks
  - Business Process Framework: eTOM
    - Issues addressed by eTOM
    - eTOM description
    - Benefits
    - Who can use eTOM?
    - Documentation structure
  - Information Framework: SID
    - Issues addressed by SID
    - SID description
      - Business View
      - System View
      - SID Domains
      - Information Model vs. Data Model
    - Benefits
    - Who can use SID?
    - Documentation structure
  - Application Framework: TAM
    - Issues addressed by TAM
    - TAM description
    - Benefits
    - Who can use TAM?
    - Documentation structure
  - Integration Framework
    - Issues addressed by the Integration Framework
    - Description
    - Benefits
    - Who can use the Integration Framework?
    - Documentation structure
- Relationships between these Frameworks
  - SID to eTOM mapping
    - Primary and Secondary Level 2 Processes
    - C.R.U.D. relationship
  - Frameworx lifecycle
eTOM Concepts and Principles
- eTOM key concepts:
  - Market/sales, Product and Customer
  - Service
  - Resource
  - Supplier/partner
  - Enterprise
- Product vs. Service
- Level 0 Process Areas:
  - S.I.P.
  - Operations
  - Enterprise Management
- Level 1 Business Processes
- Level 2 Core Business Processes
- Some Level 3 Business Processes
- Process Flows
  - Description
  - Examples
  - Documentation
- Relationship with other Industry Models
  - eTOM as an ITU-T standard
  - eTOM GB921 and ITU-T M.3050
  - eTOM and ITU-T TMN layers
  - eTOM and ITU-T TMN FCAPS functional areas
  - ITIL
    - Description
    - ITIL and eTOM mapping
    - GB921V
    - TR143
Getting Started with eTOM
- How to use eTOM?
  - Capturing requirements
  - Process design
  - Activity based management
  - Organization audit
  - Architecture validation
  - RFx design
- Extending the framework
  - Mapping processes-people
  - Decomposition guidelines
  - User guidelines GB921U
  - Annotation to eTOM Business Processes
  - Examples of extensions
  - Use cases
Framework Compliance/Conformance
- No Frameworx compliance criteria
- Only SID levels of compatibility…
- …and API tests
- eTOM conformance
Course Wrap-up: Recap, Discussion, Evaluations