eTOM & SID Workshop

New Admin

10 years ago

Review of the Solution Frameworks
- Goals of the Solution Frameworks
- The Four Frameworks
  - Business Process Framework
  - Information Framework
  - Application Framework
  - Integration Framework
- Relations between These frameworks
  - eTOM-SID
  - eTOM-SID-TAM
- BPM Lifecycle
Getting Started with eTOM
- How to Use eTOM?
  - Capturing Requirements
  - Process Design
  - Activity Based Management
  - Organization Audit
  - Architecture Validation
  - RFx Design
- Extending the Framework
  - Mapping Processes-People
  - Decomposition Guidelines
  - User Guidelines GB921U
  - Annotation to eTOM Business Processes
  - Examples of Extensions
  - Use Cases
How to Start a Mission with the Frameworks?
- Implementation Plan
- Sort the Objectives
  - Immediate
  - Short Term
  - Long Term
- Mapping Current Processes onto eTOM Classification
  - How to Proceed
  - The Mapping Team
  - Adapt eTOM, Not Impose
    - Corresponding Processes (eTOM<->Enterprise Model)
    - Missing Processes (either in eTOM or in Enterprise Model)
    - Translation Spreadsheet
- Refining eTOM
  - The Limits of eTOM
  - Decomposition Levels
  - What is a Framework Process?
  - General Decomposition Guidelines
    - No Replication
    - Naming Convention
    - Cross Layer Translation
    - Avoid Composite Process Names
  - Consistency
    - Goals
    - Input/Output
    - Activities
  - Maintain eTOM-SID Association Rules
    - Created Instances in Same Layer
    - L2 processes Manage ABE
    - L3+ Processes Manage Lifecycle States of Entities
  - Lifecycle Decomposition
    - Typical Processes
    - How Many Processes per Level of Decomposition?
    - Lifecycle Patterns
  - Semantic Analysis
    - Analyze L3 Descriptions to Find L4 Processes
    - Example: Track and Manage Customer Problem
      - L3 Decomposition
      - L4 Process Description Examples
  - How to Address Specific Business Scenarios?
    - Process Flows
    - Developing Process Flows
    - Examples
- Building a New Framework for Your Business
  - Use eTOM as a Baseline
  - Keep Guidelines
  - What to Keep or Discard
    - Level 0 Processes
    - Level 1 Processes
    - Level 2 Processes
    - Level 3 Processes
    - Level 4+ Processes
  - Using a Process Modeling Tool
    - Requirements
    - Examples
Real-Life Case Studies
SID: Review of the Information Framework
- Issues Addressed by SID
- SID Description
  - Business View
  - System View
  - Information Model vs. Data Model
- Benefits
- Who Can Use SID?
- Documentation Structure
- Relationships between These Frameworks
  - SID to eTOM Mapping
    - Primary and Secondary Level 2 Processes
    - C.R.U.D. Relationship
  - BPM Lifecycle
Main Uses for the Information Framework
- Common Terminology
  - Internally
  - Externally
- Rationalize Developments
- Standard Interfaces
- Support RFP Data Specifications
Framework Compliance/Conformance
- No Frameworx Compliance Criteria
- Only SID Levels of Compatibility …and API Tests
- eTOM Conformance
SID and OSS/J CBE entities
- OSS/J APIs
- Issue Raised by the Inventory Management API
- SID Model as an Answer
- OSS/J Core Business Entities and SID
Real Case Studies
- TEM Common Terminology
  - Global TEM Entities
  - Regional Enterprise Entities
  - Standard SID Entities
  - Mapping Tables
  - Use for Requirement Collection
- Development of Application
  - Requirements Collection
    - Complementing Business Process Approach
    - Data Entities Involved in Processes/Use cases
  - System Data specifications
    - Integration Starts with Common Entities
    - Multiple Applications Can Share Common Entities
      - Customer
      - Party/Party Role
      - Product Offering
      - Product Specification
      - Product
      - Service
    - Adapt SID, Not Impose!
      - Location, Address…
      - Prune the Tree!
      - Simplify! Example: ServiceResource
      - Keep Guidelines rather Pure Model
Course Wrap-up: Recap, Discussion, Evaluations