Diversity: Managing in a Multi-cultural Setting
- Introduction
- Puzzle: The Biases We Bring
- Diversity: Differences or Perceptions
- Exercise: Breaking out of Current Paradigms
- The Impact of Disparate Treatment
- Video: 30 minute Blue Eyed Experiment
- Group Work and Discussion of Video
- The Impact of Inclusion
- Group Work: Story of the Misfit Team
- Discussion: When Employees Do Not Feel Part of the Team
- Misperceptions of What Makes a Team Player
- Respect for All People
- Case Study: What Is Considered Disrespectful?
- Discussion: Respect; Comparing Notes
- Group Work: Behaviors at Our Workplace
- Exercise: Recommendations for Rules We all Should Follow
- Discussion: Levels of Respect
- Valuing Diversity through Feedback
- Role Play: Giving Feedback that Values, Includes, and Challenges
- Discussion: Perceptions of Feedback
- Diversity as a Business Issue
- Group work: Strategies for Developing Diverse Ideas
- Ensuring all Partners Have a Voice
- Handling Business Successfully When the Customer Base Becomes More Diverse
- Managing a Diverse Work Force
- Case Study: Creating an Environment of Respect for Everyone
- Discussion: Ensuring Management Tools and Processes Support Diversity (i.e., Performance Appraisals, Recruitment Strategies, Job Descriptions)
- Exercise: Action Plan for Leveraging Diversity
- (Optional Module) Legal Considerations
- Overview: Laws for Protected Statuses
- Game: Do You Know How to Apply the Laws at Work?
- Case Study: When and How to Accommodate for Disabilities
- Discussion: When Race or Religious Discrimination Is Discrete, What Should a Manager Do?
- Group Work: Recognizing Sexual Harassment and Handling It Effectively
- Case Study: The Growing Work Place Issue of Age Discrimination
- Close Out: Wrap-up and Q & A
