Conflict Resolution for Project Managers
- Recognizing and Understanding Conflict
- Project Management Overview
- The Problem
- Levels of Conflict
- Differences
- Improvement
- Project Costs Associated with Conflict
- Wasted Time
- Decision Making
- Loss of Skilled Resources
- Reorganization
- Sabotage/Theft
- Low Morale
- Lost Time
- Health Costs
- Resolving Project Conflict
- What Not to Do
- Agree to a Conversation
- Establish the Context
- Converse
- Reach an Agreement
- Communicating Realistic Expectations of Resolution
- When It Works
- When It Doesn’t Work
- When Internal Interventions Fail: Third Party Mediation
- Dynamics of Interpersonal Conflict
- Retaliatory Cycle
