Coaching for Superior Performance
- Introduction to Course and Coaching
- Course objectives and road map
- Exercise: Discover how our goals often get in the way of good coaching
- What Is Coaching?
- Coaching vs. management: What’s the difference?
- Video: Leader as Coach
- Discussion: Coaching at all levels of the organization
- Case Study: How we often miss the key components of coaching
- Becoming coachable: The behaviors that support learning
- Performance Management as a System
- Performance model overview
- Setting expectations using a competency review form
- Clarifying competencies to set employees up for success
- Creating a development plan that motivates and clarifies goals
- Giving and Receiving Feedback
- Making positive feedback effective
- Creating a strategy for providing negative feedback constructively
- Following five steps to becoming more approachable
- The Coaching Process
- Coaching as a nine-step process
- Template and discussion: Using the best words at each step of the process
- Role play and critique: Why did the person coached feel deflated?
- Create Environment That Supports, Develops and Motivates
- Case Study: Why is Arthur resigning?
- Listening inventory: How well do I listen?
- Strategies for improved listening
- Understanding body language: Did they say what they meant?
- When Employee Performance is Sub-standard
- Role play: Giving negative feedback that doesn’t bruise the ego
- Group work: Ways not to give negative feedback
- Group work: Coaching to motivate a struggling performer
- Moving from coaching to counseling and disciplining
- Case study: Documenting when employees don’t meet expectations
- Strategies for re-motivating an employee who is capable but not performing
- Close Out: Wrap-up and Q & A
